Privacy Policy
Last updated: March 2026
1. Introduction
Epic Lending LLC ("Epic Lending," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a loan inquiry.
2. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, email address, phone number
- Financial Information: Estimated loan amount, liquid capital, credit score range, and loan type preferences
- Usage Data: IP address, browser type, pages visited, and time spent on site
- Communications: Any messages or inquiries you send us
3. How We Use Your Information
We use the information we collect to:
- Respond to your loan inquiries and connect you with a loan officer
- Send you relevant updates and mortgage information related to your inquiry
- Improve our website and services
- Comply with legal and regulatory obligations
- Prevent fraud and enhance security
4. SMS / Text Messaging
Any SMS communications from Epic Lending are initiated exclusively through our website chat widget (powered by Lead Connector). Message frequency varies based on your support interactions. Standard message and data rates may apply. To stop receiving messages, reply STOP to any message. For help, reply HELP or contact us at info@epic-lending.com. SMS opt-in data is never shared with third parties.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Loan processing partners and lenders necessary to fulfill your request
- Service providers (CRM, analytics, communications platforms) bound by confidentiality agreements
- Law enforcement or regulators when required by law
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law.
7. Your Rights
Depending on your state of residence, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at info@epic-lending.com.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us: